By being a customer of Taopix, you’re not only getting the opportunity to sell amazing personalised products, you’re also getting a wealth of benefits to further boost your business.
Dedicated Support
Taopix’s dedicated support team are available for all customers, from the very start of your journey. You’ll meet your support team as early on in your Taopix journey as possible; with your software training being delivered by our own support team, you not only build relationships from day one, but also know that you are accessing knowledge central to our entire business. Taopix Support help you throughout your software education, system set up and troubleshoot any queries for tip-top maintenance of your new venture with us. Alongside personal support, customers also have 24/7 access to their own helpdesk which features advice articles, how-to’s and even information on your latest software releases.
Personal representatives
By having your own Taopix representative, you know who you can talk to with your best interests in mind. Of course, we want our customers to succeed beyond their own expectations. Your representative is there for you and your business – they’re realistic, with a ‘no hard-sell’ outlook. Never will you find your Taopix representative making recommendations for anything which does not perfectly fit your business.
You’ll build a relationship with your representative from the moment you meet our brand, and they’re there with you throughout your journey. With our representative’s experience, they offer a powerhouse of knowledge on best-practices, optimisation opportunities and an undeniable desire to see you succeed. If you’re having ideas surrounding your business, your Taopix representative is there to be a sounding board to help you turn those plans from pencil to pen. Consider them your closest friend within the business, and you can only benefit from keeping in touch.
Free products
You don’t sign up to the leading personalisation software to then be on your own with product development. We have a dedicated team who produce new products that you are free to use – just download them from your customer helpdesk.
New launch pack items (your free product catalogue) are there to help you to continue to innovate your product offering, providing opportunity for you to not only meet new audiences, but also to incite return custom from your existing customers. With fonts, photobooks, accessories, themes and more all available for free – what do you have to lose?
Leading software development
You don’t sign up to the world of personalised print, just to be left behind. Our software is developed in-house, meaning our HQ is a melting pot of development, innovation and insight from our real life customers. Cross team sharing being so fluid within our HQ means that we know not only what our customers desire, but how to make it really happen. With our extensive development team working closely with our Support department and Taopix representatives, we cover every part of the customer experience to continue flying the flag for industry leading software. Your voice matters, and we know how to bring customer voices into the heart of development.
Professional Services
We know that not all of our customers have every faculty in-house. Whether you’re outsourcing your product creation, wanting a visual rebrand, need hosting advice or have a few marketing queries, we’re here for you. With your very own dedicated professional services team, you can treat Taopix as your own agency with the best-in-class knowledge for your niche. Creative and strategic minds are at your disposal, ready to lighten to load that some find unmanageable, or there to provide the power behind your next big push.